Wheelly Cancellation Policy

1. Free Cancellation Window

• Bookings can be cancelled free of charge up to 24 hours before the scheduled pickup time.
• Customers will receive a full refund to their original payment method.

2. Cancellations Within 24 Hours of Pickup

• Cancellations made less than 24 hours before the pickup time will incur a 25% service fee.
• The remaining balance will be refunded.

3. Last-Minute or Same-Day Cancellations

• Cancellations made within 2 hours of the pickup time will be charged 50% of the total booking cost.

4. No-Show Policy

A booking will be marked as a no-show if:

• The customer does not arrive within 1 hour after the scheduled pickup time and
• No communication or request for time extension is received.

No-shows are charged the full booking amount and are non-refundable.

5. Early Returns

• Customers may return a vehicle before the agreed time.
• However, early returns do not qualify for partial refunds, as the vehicle has been reserved for the full duration.

6. Modifying a Booking

• Changes to booking times or dates are free, provided the updated vehicle is available.
• If the modification results in a higher rental cost, the customer pays the difference.
• If the modification reduces the rental cost, the difference is refunded according to the cancellation rules above.

7. Weather, Emergencies & Special Circumstances

Wheelly may offer flexible consideration or full refunds in cases of:

• Verified medical emergencies
• Severe weather or unsafe travel conditions
• System errors or platform issues

Decisions will be made at Wheelly's discretion.